City IT Outages

City IT Outages

The City of Menasha recently discovered suspicious alerts relative to two computers in its network. As a precaution to avoid a potentially larger problem, all computers within the City were taken offline, which disrupted phone service, Internet access, and internal networks.  All City departments, including the Police and Fire Departments, are operational and will continue to operate during this time. At this time, phone services are nearly restored.

The City is working with outside cyber forensic specialists to conduct a full review of its systems to determine the nature and scope of the event. As such, each department is operating with limited access to computers and email. Mayor, Don Merkes says: "We are asking for patience while doing business with the City as we move through this process. We want to ensure the integrity of our networks and files."

Police Chief, Tim Styka, advises that officers have transitioned quickly to creating paper reports and responses to emergency calls have not been affected. "It's always important to have a full accounting when a potential breach occurs so you can be confident that protected information remains as safe as possible."

Public Health Director,Nancy McKenny noted that there has been no interruption in contact tracing or COVID test result notification to residents as a result of the disruption.

The City wishes to express their appreciation to the Menasha Joint School District, Menasha Utilities, Menasha Public Library, City of Neenah, and Winnebago County for their assistance during this time.

People are encouraged to wait a few days before submitting tax bills, renewing licensing, or conducting other business with the City.